Set Number of Rings Before Call goes to Voicemail – Cisco Unity Connection 8.0

I get so frustrated every time I try to find Cisco configuration information

on the website and in their help files, that my blood pressure surely rises considerably.  I decided to make a short write-up explaining how to change the number of rings before a call will go to voicemail.  It is actually measured by a timer in seconds, rather than a number of rings specifically.

I was simply trying to find a help document that would show me how to change the amount of time or number of rings before a call is directed to voicemail with Cisco Unity Connection Manager 8 or Cisco Unified CM Administration.  In my case I am using System version:

When I searched the help files, all I found was a ‘description.’ No place in the description indicated where this setting would be configured.  I had to search exhaustively on the internet (Google) and the best I could find was a configuration example for an old version, which fortunately used the same menu and parameter names.

Here is my write-up for anyone else that may wish to adjust this setting. Hopefully they will find my page without having to look for it on the Cisco website….

which is completely TERRIBLE.

TERRIBLE trying to find information.

Really Cisco, you are awful and need to work on making your help documents easier to find.

Here is my write-up:

1.  Log into your Unity CM Administration server through the web login http://[your-server-ip-address]

2.  Open the System menu and go to Service Parameters

Cisco Unity CM Administration 8 Service Parameters to configure Call Forward No Answer

3.  Select your Call Manager server from the Server drop-down menu

4.  Select Cisco Call Manager (Active) from the Service drop-down menu

Cisco Unity CM Administration 8 Call Forward No Answer timer setting, to set number of rings before call goes to voicemail

4.  Scroll down the page and look for Clusterwide Parameters (Feature – Forward)

Cisco Unity CM Administration configuration Call Forward No Answer timer, how many rings before call goes to voicemail

5.  In my case the default setting was 12 (seconds) between the time a call starts ringing and the time it is directed to voicemail.  Change this to a different number according to your preferences.

6.  Click the Save button at the top or bottom of the page.

According to Cisco’s website (with an older configuration example), you do not need to restart Call Manager for these settings to take effect.




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